RUSTIC GRACE FAQ

1. What’s the difference between HTV Transfers and Digital Laser Transfers?
In this video, we explain the difference between HTV Transfers and Digital Laser Transfers in regards to application, wash and wear. Watch it here: https://www.facebook.com/rusticgraceboutiqueshop/videos/555976685167335/
2. How can I place a custom transfer order?
Please fill out our custom transfer design request form here:
3. I am a Texas based business. How can I file a sales tax exempt form?
If you are located in Texas and would like to file a sales tax exempt form with us, you may do so by downloading the form here https://drive.google.com/open?id=1GjizqfQUW2ZJ303Ty8SqI08PDRE8LWgL and submitting it to rusticgraceco@gmail.com.
4. Once I place an order, how long will it take to receive it?
We strive to complete orders as quickly as possible. Our production times vary, but packages are generally shipped to you between 5-7 business days.
5. Do you offer wholesale pricing?
We pride ourselves in offering transfers at wholesale pricing to the public. Whether you are ordering 4 or 40 transfers, our low pricing is sure to beat any company with the same quality, custom, made to order products.
6. What can I use to apply these transfers? How do I apply them?
Our transfers are best applied using a digital read out heat press, however they can also be applied using traditional heat presses, Cricut Easy Press, and/or a conventional iron (HTV only). We provide pressing and washing instructions with every package we ship out. The instructions are as follows:
HTV Transfer Application:
Can be applied to Cotton, Uncoated Polyester and Poly-Cotton Blends
  • Set your heat press to high pressure at 300 degrees.
  • Peel the plastic backing from your HTV transfer and place on your shirt.
  • Cover with a Teflon sheet and press for 15 seconds.
  • Remove Teflon sheet and peel off transfer tape while hot.
  • An additional press covered with a Teflon sheet for 10 seconds is ideal.
Digital Laser Transfer Application:
Can be applied to 100 % Cotton, 50/50 Blend and Polyester
  • Set your heat press at 265-275 degrees. Depending on your heat press, the temperature can differ.
  • Pre-press your garment to remove any moisture.
  • Position your digital laser transfer where you would like on your shirt.
  • Cover your transfer with a piece of parchment paper or Teflon sheet.
  • Press for 45-50 seconds at MAX pressure.
  • Lay t shirt aside and let cool. (DO NOT PEEL TRANSFER OFF UNTIL ABSOLUTELY COLD).
  • Once cold, peel transfer off like a bandaid.
  • Place t shirt back on the heat press for your finishing press.
  • Cover with parchment paper, Teflon sheet or finishing mat.
  • Press a second time for 20 seconds.
Screen Print Transfer Application:
  • Set temperature at 330 degrees.
  • Preheat garment for a few seconds to remove moisture from fabric. This allows better adhesion of the polymer to the fabric.
  • Place the transfer FACE DOWN in the desired position and press under heavy pressure for 15 seconds.
  • Peel hot IMMEDIATELY.
7. Are there special washing instructions for garments pressed with your transfers?
Yes. We provide pressing and washing instructions with every package we ship out. The instructions are as follows:
HTV Transfer Washing:
  • Wash in cold water, inside out and hang to dry only.
  • No fabric softener or harsh detergents.
Digital Laser Washing:
  • Wash in cold water, inside out and hang to dry only.
  • No fabric softener or harsh detergents.
Screen Print Washing:
  • Wash in cold water, inside out and hang to dry only.
  • No fabric softener or harsh detergents.
8. What printer do you use?
We use commercial grade equipment here at Rustic Grace, but we do not share proprietary information with our customers. 
9. Can I add on to my order?
Once an order is placed, additional items can not be added. USPS provides tracking and insurance for items on the original transaction only. For your benefit, each addition would need to be a separate order.
10. What color fabric can I apply the transfer to?
Any Color! Htv Transfers will appear brighter due to how they are printed versus any other transfer method. Please keep this in mind when ordering if you want a bright vivid color.